Archive for June, 2009

Jim

Three Stringed Violin

Recently this story below was shared with me.  I have also passed this along to our Operations and Sales Associates here at Humboldt our Boston moving company.  Life lessons certainly to be learned in how to handle possible stressful moments and more.  Enjoy!

On November 18th, 1995, Itzhak Perlman, the violinist, came on stage to give a concert at Avery Fisher Hall at Lincoln Center in New York City. If you have ever been to a Perlman concert, you know that getting on stage is no small achievement for him. He was stricken with polio as a child, and so he has braces on both legs and walks with the aid of two crutches. To see him walk across the stage one step at a time, painfully and slowly, is an awesome sight. He walks painfully, yet majestically, until he reaches his chair. Then he sits down, slowly, puts his crutches on the floor, undoes the clasps on his legs, tucks one foot back and extends the other foot forward. Then he bends down and picks up the violin, puts it under his chin, nods to the conductor and proceeds to play. By now, the audience is used to this ritual. They sit quietly while he makes his way across the stage to his chair. They remain reverently silent while he undoes the clasps on his legs. They wait until he is ready to play.

 

But this time, something went wrong. Just as he finished the first few bars, one of the strings on his violin broke. You could hear it snap – it went off like gunfire across the room. There was no mistaking what that sound meant. There was no mistaking what he had to do. We figured that he would have to get up, put on the clasps again, pick up the crutches and limp his way off stage – to either find another violin or else find another string for this one. But he didn’t. Instead, he waited a moment, closed his eyes and then signaled the conductor to begin again. The orchestra began, and he played from where he had left off. And he played with such passion and such power and such purity as they had never heard before.

 

Of course, anyone knows that it is impossible to play a symphonic work with just three strings. I know that, and you know that, but that night Itzhak Perlman refused to know that. You could see him modulating, changing, re-composing the piece in his head. At one point, it sounded like he was de-tuning the strings to get new sounds from them that they had never made before. When he finished, there was an awesome silence in the room. And then people rose and cheered. There was an extraordinary outburst of applause from every corner of the auditorium. We were all on our feet, screaming and cheering, doing everything we could to show how much we appreciated what he had done. He smiled, wiped the sweat from this brow, raised his bow to quiet us, and then he said – not boastfully, but in a quiet, pensive, reverent tone – “You know, sometimes it is the artist’s task to find out how much music you can still make with what you have left.”

 

What a powerful line that is. It has stayed in my mind ever since I heard it. And who knows? Perhaps that is the definition of life – not just for artists but for all of us. Here is a man who has prepared all his life to make music on a violin of four strings, who, all of a sudden, in the middle of a concert, finds himself with only three strings; so he makes music with three strings, and the music he made that night with just three strings was more beautiful, more sacred, more memorable, than any that he had ever made before, when he had four strings. So, perhaps our task in this shaky, fast-changing, bewildering world in which we live is to make music, at first with all that we have, and then, when that is no longer possible, to make music with what we have left.

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Corin

Be Part of the Solution, Not the Problem

This weekend I had a cool opportunity.  A close friend of mine, knowing my interest in event planning and the experience I have gained at Humboldt Storage & Moving, asked me to participate in the coordination of her wedding weekend celebration.  I say “wedding weekend” because they rented out a whole resort in the Berkshires and called it their “semi-destination wedding.”  We arrived on Thursday night and did not check out until Monday morning. 

But I think everyone will agree that weddings are breeding grounds for stress!  Months and months go into the planning of one single day (or hour!), and everyone is on edge with the fear that something will go wrong!  So my job was to absorb all the stress so that the bride, the groom, and both of their parents did not feel any of it!  After everything was said and done, they all came up to me individually to thank me and tell me how perfectly everything went.  Not one hitch!

If only they knew the truth (shhhh, its our secret)!  The day of the wedding we ran out of flowers and had to go out for more, the make-up girl didn’t bother showing up, so I ended up doing a bunch of it myself, the room that we had for the hair dressers only had one outlet (it was a very old building), so we had to rig up piles of extension cords so that the 3 hairdressers could plug in 6 curling irons, hair dryers and straighteners (there were 10 bridesmaids!), 2 of the groomsmen’s boutonnieres broke and we had to rig up a solutions 2 minutes before the ceremony started and the front desk informed me we had about an hour until a huge thunderstorm was going to roll in (luckily it stayed bright and sunny for the ceremony and the pictures…but barely).

I am pretty sure the bride was, and still is, unaware of every single thing I just mentioned.  The mother of the bride knew only about the flowers because she was involved in assembling the bouquets and the rest of them were lounging by the pool with a cocktail through it all!  But, even with the mayhem happening all around us, my “customers” (even though my time was volunteered and they were good friends of mine) were unstressed and as calm as they possibly could be.  I was able to deflect and convert every situation from potentially stressful to smooth.

The wonderful receptionist at the resort said to me: “I don’t want to be part of the problem; I want to be part of the solution!”  And that’s what we did.  We stayed calm and called on our personal skills to fill in any missing links.  We kept a smile on our face and offered reassurance to those who needed it, we handled drama with rational thinking and we made the day a success.

There is no question that my experiences at Humboldt, a Boston moving company and agent for United Van Lines, helped me greatly in this situation.  Over my 3+ years at Humboldt I have organized and coordinated many social events including a community benefit that raised over $4000 and a large agent meeting that brought our United Van Lines partners from all over the country to Boston for 4 days of networking events, games and a conference.  I am no newbie when it comes to the problems that can pop up, or the potential issues we may run into. 

But on top of my event planning experience here, I also know how stressful local, interstate and international relocation can be.  As the professionals, it is our responsibility to do everything in our power to absorb the stress of the move and keep our customer as calm as they can possibly be.  There will inevitably be something that does not go exactly as planned, but more often than not, we can “be part of the solution, not the problem.”  Our experience gives us the tools to handle every potential stressor with grace and rationality.  Even the worst problem can be turned around with honesty, integrity and ingenuity! 

This weekend all my skills as an assistant, an event planner and a problem solver were put to the test.  It was a personal challenge and a great opportunity for me, not only to help a close friend, but to test out my skills on a larger scale.  And at the end of it all, despite my overwhelming exhaustion, the wedding went very smoothly for the wedding party and the guests and in my book, that’s a job well done!

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Pat

Honesty “Key to Success”


In any venture or partnership there is one cog that must remain consistent, honesty and integrity. One definition of honesty is “freedom from deceit and fraud.” The moving industry has garnered a bad reputation over the years for being a dishonest industry. This was brought on by illegitimate fly by the night men with a truck. A reputable moving company such as Humboldt Storage and Moving or a van line such as United Van Lines fights this battle of proving ourselves on a daily basis.
Here at the Humboldt companies we expect that each individual will be completely honest in all situations whether it is with a customer, co-worker, or manager. This honesty creates a bond of trust which holds a relationship together. Once this bond is compromised the relationship begins to dissipate. Each customer of United Van Lines deserves to have the honesty of the company through the good and bad times. If something were to happen to a piece of furniture the customer deserves to hear the truth and in most cases will respect one for there integrity.
Live by the policy that honesty will lead you to a better life, when you hide behind a lie it just creates a whirlwind of lies to attempt to cover up the original lie, and this causes stress on all involved.

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Jim

A Special Place

I recently had the chance to visit the Clarke School East located in Canton less than one mile from our Boston Moving Company. The Clarke School is a special school, one that helps young children adapt to hearing loss and gives them the tools and confidence to enter into public and private schools with their hearing peers.  The reason for the trip was to award Cara Jordan the first Humboldt Citizen Stress Reliever Award and to have a big moving truck for the kids to take a tour.  As I entered the building I remember feeling an unbelievable sense of love and warmth.  Shortly I was able to watch a class in session and I immediately realized my sense was correct. I could see that the name could be changed from Clarke School East to Clarke Family East.  The kids and teachers filed out of the classrooms and went outside to prepare for our adventure.  It was a perfect day to have an awards presentation and take the tour of the Humboldt tractor and trailer with our driver Gabe Petty who joined us.  Cara Jordan was recognized for reducing the stress of students, parents and teachers at the Clarke School.  My guess is that Cara reduces stress wherever she goes.  Many of the votes that came in for Cara stated she took no credit for what she has accomplished.  In the time I spent with Cara I could see that she was focused on everyone but her self.  What a great role model for these students and for the rest of us.  We finished the presentation and now it was on to the tour.  The kids spent about thirty minutes blowing the horn in the tractor and looking amazed at how big the Humboldt trailer was inside.  It was fantastic to be able to bring a bit of excitement and certainly a smile to each of their faces.  I know I can speak for the entire Humboldt Team in saying we are glad we have made some new friends at the Clarke School and look forward to our next visit.

Congratulation Cara and the entire Clarke School staff you certainly have created a special place!!

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Dan

Crating Items During a Move

As a leading Boston moving company, we are often asked by clients how we will be protecting their delicate items…

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